Last Updated: 19 February 2026
At UPALIGNN, we believe clarity prevents conflict.
This Refund & Cancellation Policy explains how payments, refunds, and cancellations are handled across our services.
By purchasing any UPALIGNN product or service, you agree to this policy.
1. Clarity Audit™ (₹499)
The Clarity Audit™ is a diagnostic and structured review of your business growth system.
Refund Policy for Clarity Audit™
• Once the audit has been delivered, it is non-refundable.
• If the audit has not yet been processed, cancellation may be requested within 12 hours of purchase.
• Refund eligibility is at UPALIGNN’s discretion prior to audit work beginning.
The Clarity Audit™ is a strategic intellectual service, not a physical product.
Once analysis work begins, refunds cannot be issued.
2. Growth Engines & Done-For-You Services
This includes:
• Local Growth Engine™
• Startup Launchpad™
• Scale System Pro™
• Automation & Infrastructure Projects
Advance Payments
Advance payments are:
• Required to initiate project work
• Allocated toward planning, strategy, and system design
Once project work begins, advance payments are non-refundable.
Cancellation by Client
If a client chooses to cancel:
• After work has started — payments made are non-refundable.
• Before work begins — refund eligibility will be evaluated based on resource allocation and planning completed.
If cancellation occurs mid-project:
• Work completed up to that point will be invoiced proportionately.
• Any pending balance remains payable.
3. Retainers & Ongoing Services
For monthly or milestone-based services:
• 30-day written notice is required for cancellation.
• Work completed within the notice period will be billed.
• No refunds for completed billing cycles.
4. No Performance-Based Refunds
UPALIGNN does not offer refunds based on:
• Revenue outcomes
• Lead volume
• Conversion rate expectations
• Market fluctuations Growth depends on implementation, market conditions, and internal execution.
We provide structure — not guarantees.
5. Delays Caused by Client
Refunds will not be issued if delays occur due to:
• Lack of client response • Missing required information
• Failure to approve deliverables
• Internal team delays on the client side
Projects may be paused if required inputs are not received.
6. Exceptional Circumstances
In rare cases involving:
• Technical errors
• Duplicate payments
• Billing mistakes
Please contact:
[email protected] / [email protected]
Each case will be reviewed fairly and individually.
7. Dispute Resolution
If a dispute arises:
We encourage structured communication first.
Please email:
[email protected] / [email protected]
We aim to resolve concerns calmly and professionally.
If unresolved, disputes shall fall under the jurisdiction of courts in Pune, Maharashtra, India.
8. Policy Updates
UPALIGNN reserves the right to modify this policy.
Updates will be reflected in the “Last Updated” date.
Continued use of services indicates acceptance of updated terms.
Contact Information
UPALIGNN
Third Floor, Lalwani Icon,
Above SBI Bank Sakore Nagar,
Viman Nagar Pune,
Maharashtra 411014 India
Email:
[email protected] / [email protected]
Phone: +91 9371535962
UPALIGNN operates on clarity, structure, and fairness.
Our goal is long-term partnership — not transactional friction.
Predictable Growth. Built as a System.
UPALIGNN builds connected growth systems for Indian businesses.
We bring clarity to how marketing, follow-ups, and revenue work together.
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