Last Updated: 31 August 2026

At UPALIGNN, we believe clarity prevents conflict.

This Refund & Cancellation Policy explains how payments, refunds, cancellations and recurring subscriptions are handled across UPALIGNN products and services.

By purchasing, subscribing to or engaging UPALIGNN for any product or service, you agree to this policy.

1. Clarity Audit™ (₹1,499)

The Clarity Audit™ is a diagnostic service designed to assess a business's current growth system, identify its Primary Growth Constraint™, and provide strategic direction.

REFUND & CANCELLATION

• A cancellation request may be made within 12 hours of purchase, provided audit work has not started.

• Once audit analysis, research or diagnostic work has begun, the payment becomes non-refundable.

• Once the Clarity Audit™ has been delivered, no refund will be issued.

• Any refund requested before work begins will be reviewed based on whether resources or analysis have already been allocated.

The Clarity Audit™ is a professional diagnostic and intellectual service. Its value lies in the analysis and strategic work performed, not only in the final report or walkthrough.

Where a complimentary Clarity Walkthrough or similar consultation is included with the Audit, non-attendance or failure to schedule the walkthrough does not make the Audit payment refundable.

2. GROWTH MODULES™

Growth Modules™ are focused implementation engagements designed to address specific approved growth-system requirements.

Depending on the engagement, a Growth Module™ may include work relating to areas such as CRM, follow-up, automation, funnels, conversion infrastructure, tracking, communication systems or other agreed growth-system components.

ADVANCE / PROJECT PAYMENTS

Payments made to initiate a Growth Module™ may be allocated toward:

• Strategy and planning

• System architecture

• Setup and configuration

• Resource allocation

• Design or implementation work

• Other agreed project activities

Once work has started, payments for work initiated or completed are non-refundable.

CANCELLATION BEFORE WORK STARTS

If cancellation is requested before work begins, refund eligibility will be reviewed based on any planning, resource allocation, third-party costs or preparatory work already completed.

CANCELLATION AFTER WORK STARTS

If the client cancels after implementation has started:

• Payments relating to work already initiated or completed are non-refundable.

• Work completed up to the cancellation date may be invoiced where applicable.

• Any approved expenses, third-party costs or committed project charges remain payable.

• Any outstanding amount for completed or committed work remains payable.

3. GROWTH SYSTEMS™

Growth Systems™ are broader implementation engagements involving multiple connected components of a business's growth infrastructure.

The specific scope, deliverables, timeline, milestones and payment structure may vary according to the approved proposal, quotation, order form or service agreement.

PROJECT PAYMENTS

Initial, advance and milestone payments may be used to reserve capacity and begin strategy, planning, architecture, design, configuration and implementation.

Once the relevant stage of work has begun, payment associated with that stage is non-refundable.

CLIENT CANCELLATION

If the client cancels before implementation begins, refund eligibility will be assessed based on work already performed, resources allocated and costs committed.

If cancellation occurs after work begins:

• Completed and initiated work remains chargeable.

• Completed project stages are non-refundable.

• Approved third-party or external costs remain payable.

• Any outstanding amount relating to completed or committed work remains payable.

Where a signed proposal, quotation or service agreement contains project-specific cancellation or payment terms, those agreed terms will apply alongside this policy.

4. GROWTH INFRA™ & RECURRING SUBSCRIPTIONS

Growth Infra™ and other recurring UPALIGNN services may be billed monthly, quarterly, annually or at another agreed recurring interval.

Where AutoPay or recurring billing is authorised, the applicable subscription fee will be charged automatically according to the agreed billing cycle until the subscription is cancelled.

CANCELLATION

• Clients may request cancellation before their next billing date.

• Cancellation prevents future subscription renewals after the effective cancellation date.

• Payments already processed for the current billing cycle are non-refundable.

• Partial or unused portions of a billing cycle are not normally eligible for prorated refunds.

• Services remain available for the paid period unless otherwise agreed or access must be restricted for another contractual reason.

Clients should submit cancellation requests sufficiently before the next scheduled billing date to allow the request to be processed.

Cancellation of a recurring subscription does not automatically cancel or waive outstanding project fees, implementation charges, third-party costs or other amounts already due.

5. THIRD-PARTY COSTS & USAGE CHARGES

Some UPALIGNN solutions may involve third-party platforms, communication services, APIs, advertising platforms, domains, hosting, messaging, WhatsApp services, software subscriptions or usage-based services.

Unless expressly stated otherwise:

• Third-party charges are subject to the respective provider's terms.

• Charges already incurred or committed on the client's behalf are non-refundable.

• Usage-based charges already consumed remain payable.

• UPALIGNN cannot guarantee refunds for payments made directly to third-party providers.

Where a third-party component is included within an UPALIGNN subscription, the commercial terms communicated for that subscription will apply.

6. CUSTOM, ADD-ON & DONE-FOR-YOU SERVICES

Custom work, additional implementation, consulting, creative production, integrations or other Done-For-You services outside the standard scope may have separate pricing and payment terms.

Once custom work has been approved and started, payments relating to that work are non-refundable.

Any project-specific terms stated in an approved proposal, quotation or service agreement will also apply.

7. NO PERFORMANCE-BASED REFUNDS

UPALIGNN builds and improves business growth systems but does not guarantee specific commercial outcomes.

Refunds will therefore not be provided solely because expected results were not achieved, including expectations relating to:

• Revenue

• Lead or enquiry volume

• Sales

• Conversion rates

• Advertising performance

• Search rankings

• Customer acquisition

• Business growth

Business outcomes can be influenced by market conditions, pricing, offer quality, client execution, sales capability, operational capacity, competition and other factors outside UPALIGNN's direct control.

We provide diagnosis, systems, implementation and strategic direction according to the agreed scope — not guaranteed business outcomes.

8. CLIENT-CAUSED DELAYS

Refunds will not be issued because a project or service is delayed due to circumstances attributable to the client, including:

• Delayed responses

• Missing information or assets

• Delayed approvals

• Failure to provide required access

• Internal client-team delays

• Failure to attend agreed meetings

• Changes requested by the client

• Other dependencies outside UPALIGNN's reasonable control

UPALIGNN may pause implementation where required inputs, approvals, access or payments have not been received.

Project timelines may be adjusted accordingly.

9. DUPLICATE PAYMENTS, BILLING ERRORS & EXCEPTIONAL CIRCUMSTANCES

If you believe there has been:

• A duplicate payment

• An incorrect charge

• A technical payment error

• An unauthorised or unexpected recurring charge

• Another genuine billing issue

please contact UPALIGNN promptly.

Where a genuine billing or technical error is confirmed, UPALIGNN will review the matter fairly and process any applicable correction or refund.

Contact:

[email protected]

10. REFUND PROCESSING

Where a refund is approved, it will normally be returned through the original payment method where technically possible.

Processing and settlement timelines may depend on the payment gateway, bank or payment method used.

Payment gateway or banking processing times are outside UPALIGNN's direct control.

11. DISPUTE RESOLUTION

If a concern or dispute arises, we encourage clients to contact us first so the matter can be reviewed and resolved through clear, structured communication.

Contact:

[email protected]

We aim to resolve genuine concerns fairly and professionally.

Subject to applicable law and any governing agreement, unresolved disputes shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra, India.